Terms of service

Welcome to Optimum Car Parts & Accessories. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products.

By accessing, browsing, or purchasing through our website, you agree to comply with and be bound by these Terms. References to "Optimum Car Parts & Accessories," "we," "us," or "our" throughout these Terms refer to Optimum Car Parts & Accessories.

2. Use of the Website

Eligibility

You must be at least 18 years old to use this website independently. If you are under 18, you may only use the website with the permission and supervision of a parent or legal guardian.

Account

Certain website features may require you to create an account. You are responsible for keeping your account details and password confidential and for all activity carried out through your account.

Please notify us promptly if you believe your account has been accessed or used without your permission.

Prohibited Conduct

You agree not to use our website:

For any unlawful or fraudulent purpose.
In any way that could damage, disable, interfere with, or impair the operation of the website.
To gain or attempt to gain unauthorised access to our website, servers, systems, accounts, or networks.
To introduce viruses, malicious software, or other harmful technology.
In any manner that violates applicable laws or the rights of another person or organisation.

3. Orders and Payment

Order Acceptance

All orders placed through our website are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of pricing errors, suspected fraud, stock availability issues, payment problems, or other legitimate circumstances.

Pricing

All prices are displayed in GBP (£) and may be changed from time to time.

Any applicable taxes, delivery charges, or other fees will be displayed or calculated at checkout where relevant.

Payment

We accept various payment methods made available during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate and complete.

Shipping

We will make reasonable efforts to process and dispatch orders promptly.

Any delivery dates or transit times displayed on our website are estimates and may be affected by circumstances beyond our reasonable control.

Product Use

Products available through our website, including vehicle parts, components, and accessories, are supplied for lawful use.

Customers are responsible for ensuring that any product purchased is appropriate and compatible with their vehicle before installation or use.

We reserve the right to refuse orders that we reasonably believe involve fraudulent activity, misuse, unauthorised resale, or other improper purposes.

Order Limitations

We may place reasonable restrictions on the quantity of particular products that may be purchased or fulfilled in a single order.

All orders remain subject to product availability and acceptance by Optimum Car Parts & Accessories.

4. Returns and Refunds

Return Policy

Most eligible products may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Returned products must be unused, in their original condition, and where applicable include their original packaging, labels, components, accessories, and documentation.

Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be returned to the original payment method within a reasonable period. Your bank, card issuer, or payment provider may require additional time to process the refund.

Return Shipping Costs

Unless the return is required because an item is damaged, defective, incorrect, or due to an error on our part, customers are responsible for applicable return shipping costs.

5. Intellectual Property

Website Ownership

All content appearing on our website, including text, graphics, logos, photographs, images, page designs, software, and other materials, is owned by or licensed to Optimum Car Parts & Accessories or the relevant rights holder and is protected by applicable intellectual property laws.

Licence

You are granted a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use our website for lawful personal purposes.

Restrictions

Unless permitted by law or authorised by us in writing, you must not reproduce, copy, distribute, modify, republish, commercially exploit, or create derivative works from any part of our website.

Product Intellectual Property

Trademarks, brand names, product names, logos, designs, part numbers, and other intellectual property associated with products offered on our website may belong to their respective manufacturers or rights holders.

Their appearance on our website does not imply ownership by Optimum Car Parts & Accessories unless expressly stated.

Counterfeit Products and Scam Websites

From time to time, unauthorised websites or third parties may falsely claim to be associated with Optimum Car Parts & Accessories or may offer counterfeit or fraudulent products.

We are not responsible for purchases or transactions made through unauthorised third-party websites.

If you discover a website or seller falsely claiming to represent or be affiliated with us, please contact us at:

admin@optimumcarparts.co.uk

6. Optimum Car Parts & Accessories Guarantee

Unless otherwise stated in the applicable product description, qualifying products may be covered by a one-year guarantee against manufacturing defects, subject to proof of purchase and any applicable warranty terms.

Warranty coverage does not normally extend to damage resulting from incorrect installation, improper use, normal wear and tear, accidents, modifications, neglect, misuse, or failure to follow manufacturer instructions.

Please contact our customer service team at admin@optimumcarparts.co.uk if you require assistance with a warranty claim.

7. Limitation of Liability

Disclaimer

Our website and its content are provided on an "as available" basis.

We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, we cannot guarantee that all information will always be complete, accurate, available, or free from errors.

Nothing in this section limits any guarantee, warranty, or consumer protection that cannot legally be excluded.

Liability

Nothing in these Terms excludes or limits our liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

To the maximum extent permitted by applicable law, Optimum Car Parts & Accessories will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Where legally permitted, our total liability relating to a particular product will not exceed the amount paid or payable for that product.

Nothing in these Terms affects your statutory consumer rights or any cancellation, refund, repair, replacement, or other rights available to you under applicable consumer protection law.

8. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have under applicable consumer law.

9. Changes to These Terms

We reserve the right to update or modify these Terms when necessary, including to reflect changes to our services, business practices, legal requirements, or website functionality.

Any updated Terms will be published on this page.

Your continued use of our website following the publication of updated Terms will be subject to the revised version.