FAQ's

Orders & Delivery

How long will it take for my order to arrive?

Domestic orders are typically dispatched within 1–3 business days. Delivery times depend on the shipping method selected at checkout:

Economy Delivery: 5–8 business days – Free
Standard Delivery: 3–4 business days – £15

Do you offer free delivery?

Yes. Free Economy delivery is available on all domestic orders.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing your tracking information so you can follow your parcel's delivery progress.

What if I need my order urgently?

For faster delivery, select our Standard Delivery option at checkout. Standard deliveries typically arrive within 3–4 business days after dispatch.

Returns & Exchanges

How long do I have to return an item?

You have 30 days from the date you receive your order to request a return.

To be eligible, the product must be unused, in the same condition in which it was received, and returned with its original packaging, labels, accessories, and components where applicable.

Do I have to pay for return postage?

Yes. Customers are responsible for return shipping costs unless the return is required because the item received is damaged, defective, or incorrect.

How long will my refund take?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other standard online payment methods available at checkout.

Can I change or cancel my order?

Orders may be cancelled or delivery details changed at any time before dispatch.

Once your order has been dispatched, it can no longer be cancelled or amended. You will need to follow our standard returns process after receiving the item.

Do prices include VAT?

Yes. All prices displayed on our website include VAT where applicable.

Products & Stock

Are all car parts and accessories available in the UK?

We stock a wide selection of car parts, replacement components, and automotive accessories. Availability depends on current stock levels.

If part of your order is temporarily unavailable, available products may be dispatched first, with the remaining items sent once they are back in stock.

How do I know whether a part is compatible with my vehicle?

Please review the compatibility information, specifications, dimensions, part numbers, and vehicle fitment details provided on the relevant product page before placing your order.

Vehicle models can vary by year, engine, trim, and specification, so we recommend confirming compatibility carefully before purchasing.

If you need assistance, please contact us at admin@optimumcarparts.co.uk.

Do your car parts and accessories come with a guarantee?

Where applicable, our products are supplied with the relevant manufacturer's warranty.

Optimum Car Parts & Accessories also honours valid warranty claims reported within 90 days of receipt, subject to the applicable warranty conditions and inspection of the product.