At Optimum Car Parts & Accessories, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition in which you received it. It must be unused, unworn where applicable, with any original tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.
How to Start a Return
To request a return, please contact us at admin@optimumcarparts.co.uk.
If your return is approved, we will provide you with a return shipping label and instructions explaining how and where to send your package. Items sent back to us without first requesting and receiving return authorization will not be accepted.
For any questions regarding returns, you can contact us at:
Optimum Car Parts & Accessories
304 St Helens Rd, Bolton BL3 3RP, UK
Phone: +44 1204 214831
Email: admin@optimumcarparts.co.uk
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong product, contact us immediately so that we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, special-order, or personalised products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether a particular item is eligible for return, please contact us at admin@optimumcarparts.co.uk before sending it back.
Please note that sale items and gift cards cannot be returned.
Exchanges
The quickest way to receive the item you want is to return your existing item first. Once your return has been accepted, you can place a separate order for the replacement product.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please be aware that your bank or credit card provider may require additional time to process and post the refund to your account.
For further assistance, please contact:
Optimum Car Parts & Accessories
304 St Helens Rd, Bolton BL3 3RP, UK
Phone: +44 1204 214831
Email: admin@optimumcarparts.co.uk